Every piece is made with intention in-house (and sometimes glitter!). Because our items are handmade or made-to-order, our return policy is a little different than big box stores and we appreciate your understanding!
Ready-to-Ship Items
We accept returns on ready-to-ship, non-custom items within 14 days of delivery. To be eligible for a return:
The item must be unworn, unused, and in its original condition.
Tags (if applicable) must still be attached.
Proof of purchase is required.
Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
Custom and Made-to-Order Items
All custom items (including personalised text, colour selection, finishes, etc.) are final sale. Each custom item is created specifically for you, which means we are likely unable to restock or resell it.
Glitter and Handmade Variations
Because many of items are handmade and use specialty finishes, slight variations in placement, sparkle density, or colour tone may occur. These are not considered defects.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery at roughdraftpapercompany@gmail.com with:
We will do our best to right any issues as quickly as possible.
Exchanges
We do not offer direct exchanges at this time. If your item qualifies for a return, you may place a new order once your return has been approved.
Questions?
If you're unsure about sizing, colours, or finishes before ordering, please reach out! We're always happy to help you choose the perfect piece before you order!
